Accelerate your career with Ed Morse Automotive Group! With 75+ years of industry experience, we provide excellent service to our customers and team members. Our expanding automotive group spans across FL, TX, OK, MO, IL, IA, CO, and AZ with over 50 + locations, representing 30+ automotive, powersports, and motorcycle brands. Join a family-oriented company that values personal and professional growth.

Ed Morse Automotive Group is currently looking for a BDC Director  to join our team!

• Oversee and manage the BDC team to achieve department goals.

• Develop and implement strategies to increase lead conversion and appointment setting.

• Collaborate with General Managers and Sales/Service teams to align BDC efforts with dealership objectives.

• Analyze KPIs and adjust strategies to optimize results.

• Supervise all inbound and outbound lead handling, ensuring timely follow-up and customer engagement.

• Implement processes to improve response times and customer experience.

• Oversee CRM utilization, ensuring accurate data entry and reporting.

• Hire, train, and mentor BDC representatives to enhance performance and professionalism.

• Conduct regular coaching sessions, performance reviews, and ongoing training.

• Foster a positive and results-driven work environment.

• Monitor and refine BDC scripts, workflows, and best practices to improve conversion rates.

• Stay up-to-date with industry trends and implement new technologies for lead management.

• Work with vendors and internal teams to ensure optimal use of CRM, phone systems, and other tools.

• Generate and analyze performance reports, providing insights and recommendations for improvement.

• Present performance updates to upper management and dealership stakeholders.

• Minimum 3-5 years of experience in a dealership BDC, sales, or automotive management role.
• High school diploma or equivalent required; bachelor's degree in Business, Marketing, or a related field preferred.
• Experience with CRM systems
• Proven leadership experience with the ability to manage and motivate a team.
• Automotive sales and BDC training certifications are a plus.
• Strong understanding of lead management, CRM systems, and digital marketing strategies.
• Excellent communication, problem-solving, and organizational skills.
• Ability to analyze data, track performance metrics, and implement process improvements.
• Must successfully pass background and drug screen. 

Why Ed Morse?

In addition to a rewarding career, Ed Morse offers our employees the following:

• Weekly Pay
• Uncapped earning potential! -Bonuses, Commissions, etc.
• 401K with company match
• Competitive Health Benefits including:
• Medical
• Dental
• Vision
• Supplemental Insurance options, Life Insurance, Short Team Disability & Long-Term Disability
• Employee Assistance Program
• Quarterly Wellness Program
• Vacation Pay
• Sick Pay
• Six Paid Holidays each calendar year
• Fantastic Employee Purchase Program! – Discounts on vehicles, parts & service
• Employee Referral Program- Get rewarded for working with friends!
• Become involved in our community with Ed Morse Cares
• Unlimited career potential- opportunities in multiple states with over 30+ brands!
• Ongoing Education- receive manufacturer and product knowledge training.